About Us

OUR STORY


KS Consulting

KS Consulting is a leading provider of contact center outsourcing solutions, bringing together the core strategic capabilities of operations, technology, and human capital management to enable partners to maximize their marketing, sales and service ROI.

Our highly-skilled team is one of the main reasons why our clients prefer KS. Many members of our team have had previous experience in the call center industry, bringing with them a true understanding of how to ensure the success of each client. Their responsibility is to provide clients with timely and accurate responses to questions and concerns and maintain an open flow of communication to ensure you achieve your business objectives.

MISSION


KS Consulting's Mission

Our Mission is to provide a superior level of customer service to our customers while assuring personal attention to their communication needs.

It is our Mission to assist our customers in their businesses, by providing successful and competent communications with their callers, web chat visitors, emailers and any other form of contact of which we take part.We are committed to professionalism, and we honor the privacy of our customers while being extremely helpful, compassionate and efficient.

It’s all about people.

Leadership Team

KS Consulting's success, as well as our continued growth, is a direct result of the hard work and passionate dedication of our management team. From the owners down, everyone regularly steps up going galactic for our company and their clients.
Our customer care associates are smart, friendly and expertly trained to represent your brand as a true member of your team.
They’re experts in cross-selling, upselling, answering questions, and retaining your customers to build brand loyalty and boost your ROI.
All of this adds up to exactly what you need to provide your customers with the same high-quality customer service you’d want to experience for yourself.

Malik Amin

Chief Executive Officer


CEO of KS, Mr. Malik Amin is a LUMS alumnus with professional expertise in banking and telecommunications sector. He has successfully worked in a variety of roles during his professional career in UAE and in Pakistan, in diverse areas ranging from strategic planning, business intelligence to recruitment & training.

Khalid Khan

Director

Administration and Human Resource


Mr Khan, a veteran with a successful professional career spanning over 30 years specializing in human resource training & Development, manages administration and human resource counseling at KS.

Muhammad Bilal

Project Coordinator


Mr Bilal, with more than 8 years expertise in BPO industry, currently manages all international projects in KS.

Faizan Javed

Operations Manager


Mr Faizan, with extensive expertise in Operations analytics & management, supervises all operational processes in KS.